As soon as the purchase is made, the customer will receive an email to download the product. If for any reason the customer does not receive the email for downloading, we recommend checking the spam folder first or alternatively checking the email address used at the time of purchase.  If the problem remains the customer can download the file from our website by logging in with the account profile made at the time of purchase. If all these options do not  work, contact our team at and we will respond during business hours. The products are all digital copies and can only be sent by e-mail or downloaded from our website.