In the first case, log in to your account again to download the files because the links expire 72 hours after sending, in the second if for any reason the customer does not receive the email for downloading, we recommend checking first in the anti-mail folder spam or alternatively verify the email address used at the time of purchase. However also in this case, if the problem remains, the customer can download the file from our website by logging in with the account profile made at the time of purchase. If it still does not solve the problem, the customer can contact us by email at and in normal working time we will send the email again for download.