After I have downloaded the product how do I open the file to retrieve my items?

Once you have made your purchase you will receive an email on which to click to download the purchased item. After downloading the file select the “save” item instead of opening the file directly, you will often find it in a folder called “download”. The download is compressed into a ZIP file (.zip). Most computers already have an integrated .zip extraction software. For Mac users simply double-click on the zipped file to open the content. PC users will right-click on the file and then select extract all. It is possible that some computers may automatically decompress the file upon download. However, if your computer does not have the built-in .zip extraction software, you can search online and download free decompression programs for your PC or Mac. You do NOT need to pay for a decompression program to open your downloaded file.